About us - AV Distribution NZ Limited

 We guarantee and stand by a high level of quality on all Illume LED product that we supply. We offer a free warranty and replacement of parts where our product has not met its prescribed lifetime. 

- All entry level Illume product is covered by a 1 Year RTB Warranty

-The premium Illume product range all comes with a 3 Year Warranty with on-site repairs including replacement of faulty parts and labour. 

We are happy to offer SLA contracts where required. 

Warranty includes our AVD technicians coming to the site and repairing any fault free of charge within the three major centers in NZ.  Anything outside of Auckland, Wellington or Christchurch will incur travel costs.

Normal warranty repairs can take between 24 hours to 7 days depending on the severity of the fault. 

If a client required warranty repairs to be guaranteed within a certain time frames (i.e. within 8 working hours regardless of fault), we can organise an SLA agreement to meet specific requirements. 

Because each project is different and it is extremely hard to colour-match faulty modules, we always order additional spare parts specifically colour matched to each specific job. All LED purchased through us comes with some replacement parts specific to the LED modules purchased. 

All of our technicians are fully trained and authorized to install Illume LED, and we offer nationwide installation and support. 

Please note: Product must be used in accordance with the relevant application specifications. Limit values for temperatures and voltages must not be exceeded and the product not exposed to any mechanical stresses. Non IP65 Rated gear is not designed to be used in environments where there is an unusual amount of moisture, heat or dust. 

Illume cannot be held liable for electrical supply conditions, including supply spikes, over-voltage/under-voltage and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards.