AV Distribution are NZ-based importers and distributors who are experts in the design and implementation of Audio Visual solutions.
Working in a multi-disciplinary team including trained and practiced sales people, engineers and technicians. We offer future-proof solutions to capture your target audience in the most innovative, reliable and cost-effective way.
We are committed to staying ahead of technology trends to offer our clients the best quality and efficient solutions to help you maximize your return on investment and achieve your vision in the most cost effective way possible.
We work closely with our manufacturers and suppliers to ensure the quality, reliability and longevity for all our products.
Our Illume brand LED is manufactured for us by a company who we work closely with to design products that meet our customers specific needs. With headquarters in Singapore, our offshore team manufactures our customized product to the highest standards. We ship everything to our warehouse in Auckland, New Zealand for secondary quality control and testing before it is distributed to our clients.
We stand by the quality of our Illume branded product and offer guarantees and warranties on all purchases.
We have a team of technicians and engineers who are able to fully customize and design LED solutions to suit any project. We sit at the forefront of LED innovation in New Zealand and pride ourselves on having a nationwide network of authorized technicians and engineers available to meet our clients’ specific needs.
We guarantee and stand by a high level of quality on all Illume LED product that we supply. We offer a free warranty and replacement of parts where our product has not met its prescribed lifetime.
- All entry level Illume product is covered by a 1 Year RTB Warranty
-The premium Illume product range all comes with a 3 Year Warranty with on-site repairs including replacement of faulty parts and labour.
We are happy to offer SLA contracts where required.
Warranty includes our AVD technicians coming to the site and repairing any fault free of charge within the three major centers in NZ. Anything outside of Auckland, Wellington or Christchurch will incur travel costs.
Normal warranty repairs can take between 24 hours to 7 days depending on the severity of the fault.
If a client required warranty repairs to be guaranteed within a certain time frames (i.e. within 8 working hours regardless of fault), we can organise an SLA agreement to meet specific requirements.
Because each project is different and it is extremely hard to colour-match faulty modules, we always order additional spare parts specifically colour matched to each specific job. All LED purchased through us comes with some replacement parts specific to the LED modules purchased.
All of our technicians are fully trained and authorized to install Illume LED, and we offer nationwide installation and support.
Please note: Product must be used in accordance with the relevant application specifications. Limit values for temperatures and voltages must not be exceeded and the product not exposed to any mechanical stresses. Non IP65 Rated gear is not designed to be used in environments where there is an unusual amount of moisture, heat or dust.
Illume cannot be held liable for electrical supply conditions, including supply spikes, over-voltage/under-voltage and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards.
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